Curriculum

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Library Management Skills »

-your leadership role
-personal strengths assessment

Participants Post-Training Reflections:

“I was exposed to new ideas and different ways of managing problems. It has given me practical tools for being a more effective manager and supervisor”

“The classes assisted me in evaluating my management style and to assess what I need to improve. The planning sessions were most helpful because I tend to jump in with both feet on a project without having all the pieces in place. The classes also helped me reaffirm some of the skills I believe I possess. Affirmation is an important part of the Leadership class”

“For me it was getting outside of my area and interacting with employees throughout the entire system. I believe I grew as a professional”

“This has been an excellent experience for me, both professionally and personally. Some of the many things I have learned are: the importance of delegation and how to do it effectively; that a supervisor should supervise and not micro-manage; that it is ok to have expectations and to expect them to be met; how to deal more effectively with difficult behaviors”

Organizational Culture and Leading Change »

-understanding organizational culture
-dynamics of change
-the role of change agents

Participants Post-Training Reflections:

“I have done a lot of leadership/management training in the past year and a half, and LN is by far the most valuable. Even though I do not supervise any staff, LN has really built my confidence in my abilities as a facilitator (confidence building was one of my learning goals!) and I believe this group will stick together in some way and that we have the power to really do some cool stuff at NYPL. The timing also could not have been better — the budget situation means things will be bad, but the environmental threat also brings the possibility for real change, and now we have all had this training and are poised to bring about that change with our new skills and perspectives. I hope!”

“This has been an excellent experience for me, both professionally and personally. Some of the many things I have learned are: the importance of delegation and how to do it effectively; that a supervisor should supervise and not micro-manage; that it is ok to have expectations and to expect them to be met; how to deal more effectively with difficult behaviors, particularly by considering possible scenarios in advance; how to give and receive feedback in a useful and productive way; and the importance of Emotional Intelligence (which I am still working to understand). One stand-out for me was the high/low context concept and how it affects perception. On a personal level, it was great to be reminded that I work with a wonderful and diverse group of people, and we really do share the same goals”

Project Management for Libraries »

Note: participants work with actual projects through the project management cycle

Participants Post-Training Reflections:

“I am part of a project team and leading it. The tools I learned in leadership now have helped; the planning phase and brainstorming methods were very helpful.

Using some of the principles of project management and many principles of leadership—I was able, with another colleague, to manage a collection with no home, i.e., a collection in transition—solving a diversity of problems and communicating effectively with a variety of people”

Effective Communication Skills »

-cross-cultural dynamics
-coaching skills
-feedback

Participants Post-Training Reflections:

“Last week I held a staff meeting. I was proud of how I was able to communicate my expectations and rational of the meeting how it was to be conducted and asked for appropriate guidance from my supervisor. I was happy to see that I was able to maintain control of the meeting”

“I had a staff member that was concerned about fairness in management decision making. I listened to her concerns, and then paraphrased them to my immediate boss for consideration. The staff member was happy with the results and changes”

“The Leadership Now classes helped me understand how to communicate more effectively and more frequently with staff”

“The listening and communications skilled learned in the LN workshops are invaluable, as well as the project planning skills. I now know how important it is to prepare a Gantt chart and list individual assignments with due dates when planning a project in order to achieve a successful outcome”

Managing Group Dynamics »

-facilitation skills
-group decision making

Participants Post-Training Reflections:

“A staff member was complaining that a particular colleague was not pulling her weight when doing the bins; that she was slow and lazy. Instead of intervening as I would usually do, I followed a suggestion from LN! And had them speak to her themselves and explain their problem with her behavior. They resisted at first but finally did try it. And it didn’t go well in the beginning but, ultimately, everyone took more responsibility for the situation and these problem behaviors were improved. I learned to step back a little and let people deal with problems themselves. I think the staff gained power by dealing with this situation themselves rather than taking the easier route of having a supervisor deal with it”

“In the past week, I had to speak to a woman I just began supervising about the negative and combative tone of the email she sends out, both to me and others. I was able to handle it in a way that ended up being positive because she didn’t realize how she was coming across to other people and since then, she has been much more cooperative and open to collaboration”

Managing Your Career »

-your leadership path
-developing others

Participants Post-Training Reflections:

“I think I have a better sense of what to be careful of, and how I may be perceived. I have always known the position brings as much to interactions with staff as the person, but being made more aware has been helpful”

“I think that this program has helped me develop my abilities professionally. I made connections my colleagues, which are invaluable. The group project was also a great hands on opportunity to apply a lot of the principles that we learned about during our workshops. Thank you!”

“For me it was getting outside of my area and interacting with employees throughout the entire system. I believe I grew as a professional”

“It has done tremendous good in bringing to light my senses of accomplishment, confidence and drive to do better. By showing me the tools towards more effective leadership, and providing appropriate practice with such tools, my own co-workers have said that they’ve seen a change in my style”

* All workshop dates are 9:00 am until 4:30 pm unless otherwise specified.